Privacy Policy for KnotFalse.com(Pty) Ltd

Last Updated: January 2025

This Privacy Policy applies to KnotFalse.com(Pty) Ltd and outlines how we collect, store, share, and protect user data. KnotFalse operates as a holdings company, overseeing various subsidiaries that provide IT solutions, software development, domain hosting, and cloud services.

By using our website https://knotfalse.com (“Website”) or any KnotFalse services, you agree to this Privacy Policy. If you do not agree, please refrain from using our services.

1. Who We Are

• Business Name: KnotFalse (Pty) Ltd
• Registered in: South Africa
• Website: https://knotfalse.com
• Email: privacy@knotfalse.com

KnotFalse is a holdings company that owns, starts, and may sell subsidiaries. These subsidiaries may operate under their own legal agreements and policies while still benefiting from KnotFalse’s oversight.

2. What Data We Collect

2.1. Personal Data

We collect personal information when you:

• Register an account or purchase services
• Contact us via email, WhatsApp, or social media
• Subscribe to newsletters or marketing campaigns
• Apply for a business partnership or employment

Personal Data Collected:

• Full Name
• Email Address
• Phone Number
• Business Name & Registration Info
• Payment & Billing Information
• Social Media Profile Data (if you engage with our ads or lead forms)

If you interact with a KnotFalse subsidiary, that subsidiary may also collect and process your data under its own Privacy Policy.

2.2. Automatically Collected Data (Usage Data & Cookies)

When you visit our website or use our services, we may collect:

• IP Address & Location Data
• Device Information (browser type, operating system)
• Website Activity (pages visited, time spent, referral links)
• Social Media Engagement (ad clicks, form submissions, chat responses)

Cookies & Tracking Technologies: We use cookies, pixels, and analytics tools. You can manage cookies via browser settings. See our Cookie Policy for details.

3. How We Use Your Data

• Providing IT solutions & software services
• Processing transactions and payments securely
• Responding to inquiries & customer support
• Enhancing security, fraud detection, and compliance
• Marketing communications (only if you have opted in)

We do NOT sell or rent your data to third parties for advertising.

If your data is shared within KnotFalse and its subsidiaries, it is done for operational purposes only.

4. Subsidiary Data Sharing & Ownership

KnotFalse operates multiple subsidiaries, each specializing in different IT services.

Data Processing Between KnotFalse & Subsidiaries:

• KnotFalse may process or oversee user data for internal operations, billing, or analytics.
• Each subsidiary operates under its own Privacy Policy, which applies when interacting with that company directly.
• If a subsidiary is sold, merged, or restructured, user data associated with that subsidiary may be transferred, but users will be notified.

Subsidiaries do not have unrestricted access to KnotFalse user data unless necessary for service delivery.

5. Data Storage & Security

Where We Store Your Data:

• AWS Cloud Servers (Amazon Web Services)
• Google Cloud Storage & Analytics
• Secure CRM systems for customer interactions

We use encryption & access control measures to protect your data.

Data Retention:

• Personal data is kept only as long as necessary for legal or business purposes.
• If you request deletion, we permanently remove your data unless retention is legally required.

6. Third-Party Data Sharing

Who We Share Data With:

• KnotFalse Subsidiaries – When necessary for service delivery
• AWS Cloud Storage – Secure data hosting
• Payment Processors (PayFast, Stripe, PayPal, Paddle) – For secure transactions
• Meta/Facebook API – If users connect social media for business services

We ensure all third parties comply with data protection laws.

7. Your Rights Over Your Data

• Right to Access – Request a copy of your stored data
• Right to Correct – Fix any inaccuracies
• Right to Delete – Request permanent removal of your records
• Right to Object – Restrict data processing under certain conditions

To exercise your rights, contact: privacy@knotfalse.com

8. Social Media & External Platforms

If you engage with KnotFalse or its subsidiaries via social media (Facebook, Instagram, LinkedIn, WhatsApp), we may collect:

• Lead Form Data (Name, Email, Phone)
• Direct Messages (DMs) for customer support
• Engagement analytics (likes, comments, shares)

How to Control Your Social Media Data:

• Adjust privacy settings on Facebook, Instagram, LinkedIn
• Unsubscribe from marketing emails via the opt-out link
• Request data deletion by contacting us

We do NOT extract private data beyond what users voluntarily provide via social media.

9. Cookie Policy & Tracking

Our website uses cookies & tracking tools to improve performance.

• Essential Cookies – Required for functionality
• Analytics Cookies – Track visitor activity
• Marketing Cookies – Support targeted ads

Manage cookies via browser settings or our Cookie Consent Banner.

For full details, see our Cookie Policy.

10. Data Deletion & Opt-Out Policy

To delete your personal data, contact us at: privacy@knotfalse.com

We process deletion requests within 30 days, unless legally required to retain records.

11. Changes to This Privacy Policy

Last Updated: [Insert Date]

If we make significant changes, we will notify users via email or website notices.

12. Contact Information

Email: privacy@knotfalse.com
Website: https://knotfalse.com

This Privacy Policy complies with POPIA, GDPR, and CCPA.